Big Splash Pools 20 Woods Corner Rd
Setauket, NY 11733
Telephone: (631) 751-6114
FAX: (631) 246-6470
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Terms & Conditions

Please note that Big Splash Pools adheres to all copyright laws.

Payment: We require a 100% payment in full on all goods at the time that an order is placed.

Payment Options: Payment can be made via check or money order or credit card. Credit card payments via Visa, MasterCard, and American Express can be placed in person, or by phone 9 am to 5 pm eastern standard 631-751-6114.

Payment via purchase order is available only for established institutions with a PO system such as schools, religious organizations, government entities, and large corporations. ALL SALES VIA PURCHASE ORDER MUST BE CLEARED AT TIME OF ORDERING.

Delivery: Goods will be ready for shipment within 2-3 business days following the day that we receive your order.

Sales Tax: Customers are responsible for sales tax unless a resale certificate or non-profit documentation is provided.

Website Use: Our website is provided as a service to our customers. We accept no responsibility for any technical hardware or software failures of any kind including any injury or damage to any person's computer related to use of this website. Any attempt to damage this website or undermine its legitimate operation is a violation of criminal and/or civil laws. We reserve the right to seek damages from any such individual to the fullest extent permitted by law.

Privacy Policy: Big Splash Pools respects the privacy of every individual who visits this website.

When you do provide us with personal data, we may store that information for order processing, shipping, and/or billing purposes. We may also provide announcements or special sales/promotions that may be offered in the future. We do not now and do not intend to sell, rent, or market personal data about you to third parties.

Security
Big Splash Pools is committed to ensuring the security of your information. To help prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use encryption when collecting or transferring sensitive data such as credit card information. Preventing credit card fraud is important to protect your personal financial data security.

Shipping
All orders will ship ground, as soon as your payment clears, in approximately 2 -3 business days. We will notify you of any shipping delays or out of stock items.

Special Shipping Requests
To arrange for a special shipment request please E-mail Us.

Improper Address
If you do not provide us the complete proper address or if you request the package to be delivered to another address (other than the one you originally provided us with) and our shipping company charges us, your credit card could be charged up to an additional $15.00.

Returns & Exchanges
There is a 15% restocking fee. Customer is responsible for all return shipping. Original shipping is not refundable.

If the return is a result of our error or received in a damaged condition, we will credit you the shipping to return.

You need to contact us within 7 days with the reason for your return before sending the item back. We will issue you a RA# (return authorization) to be put on the outside of the box. Any package without a return authorization will be refused.

Product cannot be used, tags removed, or original packaging written on or defaced.