Big Splash Pools 20 Woods Corner Rd
Setauket, NY 11733
Telephone: (631) 751-6114
FAX: (631) 246-6470
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Frequently Asked Questions

Q. What is your privacy policy?

Q. I live outside the US - do you ship internationally?

Q. Is my credit card information safe?

Q. I don't have a credit card. How do I order?

Q. Do you have a minimum order?

Q. How do I track my order?

Q. How much will it cost to ship my order?


Q. What is your privacy policy?

A. We will not rent, sell or otherwise distribute your name, address, email address, credit card information or personal information to any third party. We may occasionally update you via email of special opportunities. We may also contact you if you have entered one of our contests.

Q. I live outside the US - do you ship internationally?

A. Currently, we do not ship internationally. If you are able to provide us with an address within the United States that will forward a package to you, we will be happy to ship to that address. In the checkout process, put that address in the "Ship To" section. Please check back here periodically for changes in this policy. We do ship to US territories and military addresses which are served by USPS Priority Mail.

Q. Is my credit card information safe?

A. We use the latest encryption technology and other methods to protect your credit card information. You can place your orders using our SSL encrypted safe server (the Internet standard for secure transactions) or, if you feel more comfortable, you can telephone your credit card information to us. If you do intend to call us with your credit card number, just choose "Call with payment" instead of choosing a credit card type during the checkout process, complete your order & call us.

Q. I don't have a credit card. How do I order?

A. No problem. Make your order on our secure website and instead of choosing a Credit Card payment method, choose the "Call with Payment" option in the payment area and then call us to advise you will be mailing a money order.

Q. Do you have a minimum order?

A. Our minimum order amount is $25.00 before shipping. Your cart must have $25.00 or more in it in order to check out. It is not cost-effective to ship smaller order - this helps to keep our prices low!

Q. How do I track my order?

A. When your order has shipped, an email is sent to the email address you provided us with your order. This email will have the UPS or USPS tracking information. You'll use this information to track your package at either www.ups.com or www.usps.com (depending upon how it was shipped). Remember, if you have any trouble tracking your package or if you didn't receive your email confirmation, you can always call us at 631-751-6114 between 9 am -5 pm eastern standard time. We'll be happy to help!

Q. How much will it cost to ship my order?

A. Please check our Shipping Schedule Page.